“The Priority Pass Excellence Awards celebrate the extraordinary efforts of our lounge and experience partners who continuously go above and beyond to make travellers’ journeys special,” says Christopher Evans, CEO of Collinson International.
“As demand for premium travel experiences continues to rise, more and more travellers are turning to airport experiences to elevate their journeys. This is testament to the many exceptional partners who are raising the bar across the airport ecosystem. Through these awards, we want to shine a light on our partners who continue to find ways to elevate customer experience. Congratulations to this year’s winners and those that were highly commended.”
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Lounge of the YearBased on Priority Pass Member ratings and reviews globally, celebrating those lounges that have elevated every customer journey into something special. |
Terminal 1, Hong Kong Chek Lap Kok International Airport, Hong Kong
Terminal 1, Mexico City Benito Juarez Intl, Mexico
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Terminal 2, Taipei Taiwan Taoyuan International Airport, Taiwan
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Terminal B2, Punta Cana International Airport, Dominican Republic
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Concourse A, Kansas City MO International, United States
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Pioneer of the YearChampioning those lounges and experiences that offer unique and innovative services and solutions to improve the overall traveller experience. |
The Infinity Lounge, Terminal 2
The Library Lounge, Terminal 1
Nice Cote d’Azur, France
“Judges selected these lounges from Aeroport Nice Cote d'Azur as one of the Pioneer of the Year winners for its innovative use of emerging technologies—service robots and AI assisted voice feedback—combined with a clear customer-first approach and proven impact across CSAT and NPS. A true industry trailblazer”
080 Lounge (Domestic & International)
Terminal 2, Bangalore Kempegowda International, Bangalore, India
"Judges chose the lounges from Bengaluru Airport Services Limited for their thoughtful, locally rooted sustainability—from 40% energy savings to eco-friendly materials and the 50 Miles Concept of local sourcing. With standout moments like Sunday brunch, it proves pioneering experiences can be simple, meaningful, and environmentally responsible."
Kepler Hotel & Lounge
Riga International Airport, Riga, Latvia
Kepler Club
KLIA Terminal 1 (Satellite), Kuala Lumpur Intl, Kuala Lumpur, Malaysia
"Judges recognised Kepler for raising the bar in airport rest and privacy. Their premium sleep pods, combined with self-service check-in, IPTV and high-end sound, deliver a seamless, high-comfort experience—setting a new benchmark in this growing segment."
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ALL STAR OF THE YEARRecognising lounge and experience employees going above and beyond todeliver service excellence for our members. |
Cumbia Lounge
Barranquilla Ernesto Cortissoz Intl, Barranquilla, Colombia
"Cristina impressed judges with her empathy, professionalism, and unwavering commitment to customer satisfaction. Supporting Priority Pass members with their enrolment, she consistently goes above and beyond—especially during peak times. Her warmth, leadership, and problem-solving skills not only enhance the customer journey but also drive business growth."
AMAE Lounge International
Rosario Islas Malvinas, Rosario, Argentina
“Judges selected Nanci for her exceptional customer service, building strong connections by remembering guest preferences and names. Her proactive tech support and calm, professional approach in resolving challenges ensure a positive experience for all. Her dedication is reflected in loyal customer reviews."
BRT Lounge Porto Seguro
Porto Seguro, Brazil
"The judges were impressed by Guilherme's exceptional customer service, especially in his proactive support for a family with specific needs. In just seven months, he has set a high standard for personalised service, demonstrating why he is truly deserving of this award."
Your feedback is important to help us continue to evolve and innovate and is the basis for the Lounge of the Year Category. We encourage you to rate each of your visits on the Priority Pass app or website, so you’ll have your say in awarding those airport lounges which have gone above and beyond.
