Plaza Premium Lounge wins 2016 lounge of the year award

Plaza Premium Lounge at London Heathrow, Terminal 2, has been awarded the Priority Pass Global Airport Lounge of the Year Award. Now in its twelfth year, the awards are based on ratings provided by Priority Pass Members and recognize excellence within the world’s largest independent lounge membership program that includes over 1,600+ airport lounges, in over 600 cities.

Located in the UK’s busiest airport, the award-winning 8,100 square metre lounge combines sleek interior design and contemporary British culture. Standout features include a ceiling centrepiece which holds Great Britain’s Union Jack flag, private bedrooms, luxurious shower rooms and a Wellness Spa created with the global traveler in mind. Plaza Premium Lounge was also the global winner in the Best Quality of Refreshments category with its signature Chicken Tikka Masala dish proving very popular amongst frequent flyers.

This year’s overall winners are:

Global and Europe: Plaza Premium Lounge at London Heathrow
Africa & Middle East: Petra Lounge at Amman Queen Alia International
Asia Pacific: Asiana Lounge at Seoul Incheon International
North America: The Club at San Jose CA Mineta International
Latin America & The Caribbean: VIP Lounge at Guadalajara Miguel Hidalgo International

Shereen Lee, Operations Manager at Plaza Premium, London Heathrow said: “Plaza Premium Lounge London Heathrow is honoured to be recognised as Global Winner in the Priority Pass Lounge of the Year Awards and also as winner in the Best Quality of Refreshments category. Such recognitions reaffirm Plaza Premium Group’s mission to create exceptional travel experiences and this win reflects our commitment to deliver consistently high levels of service.”

Stephen Simpson, Global Marketing Director for Priority Pass, part of the Collinson Group, added: “We are proud to have the world’s largest independent lounge membership program which provides access to over 1,000 lounges in key destinations across the globe. As our network grows, so too does our knowledge and understanding of the changing global demands of the 21^st century traveler, something that informs every level of service in the lounges in the Priority Pass network.”

“We congratulate Plaza Premium Lounge at London Heathrow on achieving this accolade. Winning lounges must demonstrate the strongest commitment to individual excellence and investment in customer experience, something that Plaza Premium Lounge has clearly excelled at.”

Wider European recognition in London, Finland and Poland

Other winners in Europe include Almost@Home Lounge at Helsinki Vantaa which was Highly Commended in the European category of the Awards. The Preludium Lounge at Warsaw Frederic Chopin offers the world’s Best Business Facilities, with its unique decorative moss wall and dedicated working areas proving to be particularly popular features amongst frequent flyers. The SkyTeam Lounge located at London Heathrow, Terminal 4, was Highly Commended for having the Best Attitude and Service from Lounge Staff in the network.

Priority Pass received over 60,000 ratings from its Members in this year’s awards using the lounge rating function on the new Priority Pass website and app. Its Members provide ratings on a set of criteria covering overall lounge quality, refreshments, staff, business facilities and ambience.

The complete list of winners in the 2016 Priority Pass Lounge of the Year Awards includes:

Global: