26 Oct 2015
Airport Lounges: Your Oasis in the Service Desert
As a frequent Traveller, it's unlikely that you'll have missed the changes occurring with airlines, moving from being service-driven to price-driven. It is hard to imagine it now, but there was once a time when airlines were pretty much guaranteed profits before deregulation took hold. They competed on service and there was no urgency to cut costs. Competition was about simply delivering the best experience in the skies. Flying meant status. Status meant an unrivaled level of service. It was a very different world.
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